Terms of Service

Last updated: 21 April 2026

1. About these Terms

These Terms govern your use of the RentersActReady website, dashboard, free tools, and subscription service at rentersactready.co.uk ("the Service"). By creating an account or using the Service, you enter into a legally binding agreement with us on these Terms.

If you do not accept these Terms, do not use the Service.

2. Who we are

The Service is operated by Crocker Digital Ltd, a company incorporated in England and Wales with company number 17008789, registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ ("we", "us", "RentersActReady"). VAT registration: Not VAT registered (turnover below the £90,000 threshold).

Contact:

Support: support@rentersactready.co.uk
Legal notices: legal@rentersactready.co.uk
Postal: Crocker Digital Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

3. Who these Terms apply to

These Terms apply to:

Consumers (individuals using the Service for purposes outside their trade, business, craft, or profession) — referred to as "you" throughout, with consumer-protection rights preserved as set out in clause 15;
Business customers, including sole-operator letting agents, letting agencies, and landlords who use the Service for commercial property management — referred to as "you" throughout, with the additional terms at clause 16 applying.

If you are a business customer and you upload personal data relating to your landlord clients, their tenants, guarantors, referees, or other third parties, clause 11 (Data protection) and the Data Processing Agreement (DPA) at /legal/dpa/ apply in addition to these Terms.

4. Your account

To use the full Service you must create an account. You must:

be at least 18 years old;
provide accurate registration information;
keep your password confidential and not share your account with anyone else;
notify us immediately at support@rentersactready.co.uk if you suspect unauthorised access.

You are responsible for all activity that occurs under your account.

5. Acceptable use

You may use the Service for:

your own portfolio (if you are a self-managing landlord);
the portfolios of landlord clients you manage (if you are a letting agent);
free tools and public content.

You may not:

resell, sublicense, or share access to the Service;
upload content that is illegal, infringes third-party rights, or exceeds what is necessary for compliance with English residential tenancy law;
upload personal data about individuals without a lawful basis under UK data-protection law;
attempt to bypass authentication, rate limits, row-level security, paywalls, or other technical controls;
scrape or extract data from the Service or its public pages beyond ordinary browser use;
use the Service to send unsolicited communications or to harass others.

The bullet list above forms the Acceptable Use Policy that applies to your use of the Service.

6. The Service is guidance, not legal advice

This is important. The readiness score, action items, Written Statement audit, deadline reminders, and any other output of the Service are general compliance guidance, produced deterministically from published regulatory sources and the information you enter. They are not legal advice and do not create a solicitor-client relationship between you and us. They are not a substitute for advice from a qualified housing solicitor on your specific facts.

You must not present the Service's outputs as certifications, as legal advice, or as conclusive evidence in any legal proceeding without acknowledging their guidance-only nature. Published sources are cited inside the product so you can verify each rule against the underlying legislation at legislation.gov.uk and current government guidance at gov.uk.

We are not a solicitors' firm, and we are not regulated by the Solicitors Regulation Authority or the Council for Licensed Conveyancers.

7. Subscriptions and billing

Plans. The Free plan is permanently free, subject to the published limits on properties, documents, and custom deadlines. The Core plan is paid (currently £15 per month or £144 per year — see the pricing page for the current rate). We are not VAT registered; the listed price is the total payable.

Billing. Paid subscriptions are billed in advance by Stripe Payments UK Ltd. You authorise us and Stripe to charge your payment method on each renewal until you cancel.

Cancellation. You can cancel at any time from the billing portal in your dashboard. Access continues until the end of the period you have paid for. We do not pro-rate refunds for partial periods except as set out below.

14-day refund on first paid subscription. If you are dissatisfied with the Service, email support@rentersactready.co.uk within 14 days of your first paid charge and we will refund it without question.

Consumer cancellation right (14-day cooling-off). If you are a consumer as defined in clause 3, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day right to cancel a distance-sold service. You agree that we may begin supplying the Service immediately. If you cancel after supply has begun, we may charge you a reasonable amount for the part of the Service supplied before cancellation. The 14-day right to cancel falls away once the Service has been fully supplied.

Failed payments. If a payment fails, Stripe Smart Retries will attempt collection. If payment cannot be collected within 14 days we will downgrade your account to the Free plan.

Price changes. We may change prices on notice of at least 30 days. Existing subscribers stay on their current price for the remainder of their current billing term; the new price applies on the next renewal.

8. Service availability

We aim for high availability but do not commit to a specific uptime SLA. We carry out scheduled maintenance where reasonably practicable with advance notice. We are not responsible for downtime caused by our sub-processors (Supabase, Stripe, Netlify, Resend) where that downtime is outside our reasonable control.

9. Intellectual property

All content on the Service — including text, graphics, code, rule engine, scoring logic, brand, templates, and free-tool content — is owned by Crocker Digital Ltd or licensed to us, unless otherwise stated.

Documents, files, and portfolio data you upload remain yours. You grant us a non-exclusive, royalty-free, worldwide licence to store, transmit, process, and display that data solely for the purpose of delivering the Service to you.

10. Liability

What you can recover if something goes wrong. To the fullest extent permitted by law, our total aggregate liability to you arising under or in connection with these Terms, the DPA, and your use of the Service is limited to:

for paying customers — the fees you have paid us in the twelve months preceding the event giving rise to the claim;
for Free-plan users — £100.

We are not liable for indirect or consequential loss, including lost profits, lost business opportunity, lost data (you should keep your own backups of uploaded documents), or council enforcement outcomes, except to the extent that loss is the direct result of our breach of these Terms.

What we cannot limit. Nothing in these Terms excludes or limits our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
any statutory right you have as a consumer that cannot be excluded or limited by contract;
any other liability that cannot be limited or excluded under applicable law.

11. Data protection

We process personal data about you (your account, billing, and audit log) as the controller. How we do that is set out in our Privacy Policy at /privacy/. Acceptance of these Terms includes acceptance of the Privacy Policy.

If you are a business customer uploading data about your landlord clients, their tenants, or other third parties, we process that data as processor on your documented instructions. The Data Processing Agreement at /legal/dpa/ is incorporated into these Terms by reference and governs that processing. By using the Service as a business customer you accept the DPA. You confirm that you have a lawful basis under UK data-protection law for uploading each category of personal data, that you have provided any privacy notices required of you as controller, and that you indemnify us against any claim arising from your failure to do so, except to the extent caused by us.

12. Termination

You may delete your account from the dashboard at any time. On deletion we soft-delete your data for 90 days (in case you change your mind) and then hard-delete. The process and timescales are set out in our Privacy Policy at /privacy/ (section "How long we keep your data").

We may suspend or terminate accounts that breach these Terms or that we reasonably suspect of fraud, security abuse, or conduct putting other customers at risk. Where reasonably practicable, we will give you notice and the opportunity to remedy.

13. Third-party services

The Service relies on third-party sub-processors listed in our Privacy Policy at /privacy/ (section "Recipients of your data"). We remain responsible to you for their performance under our contract with them. We are not liable for the availability or acts of third-party services you choose to link to or export your data into (e.g. Stripe customer portal, your own email client).

14. Changes to the Service and these Terms

We may change these Terms from time to time. The current version will always be at /terms/. Material changes will be reflected in the "Last updated" date and, for active paid customers, communicated by email. Where a change affects your rights adversely, we will give you at least 30 days' notice to review.

We may change the Service itself (add, modify, or remove features). We will not make a material reduction in functionality for paying customers without notice and, where appropriate, a pro-rata refund of any pre-paid but unused fees.

15. Consumer rights

If you are a consumer, nothing in these Terms affects your non-waivable statutory rights under:

the Consumer Rights Act 2015 — including that a service be performed with reasonable care and skill;
the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
other applicable consumer-protection legislation.

16. Additional terms for business customers

If you are a business customer as defined in clause 3:

the Supply of Goods and Services Act 1982 ss.13–15 (reasonable care and skill, reasonable time, reasonable charge) apply insofar as they cannot be excluded;
the Data Processing Agreement at /legal/dpa/ applies;
no consumer-contract cancellation right under the 2013 Regulations applies;
the Late Payment of Commercial Debts (Interest) Act 1998 does not apply to pre-paid subscriptions but does apply to any invoiced amount not paid by the due date.

17. Statutory trade disclosures

In compliance with section 82 of the Companies Act 2006 and regulation 27 of the Company, Limited Liability Partnership and Business (Names and Trading Disclosures) Regulations 2015, we disclose:

Registered name: Crocker Digital Ltd
Place of registration: England and Wales
Registered number: 17008789
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Trading name: RentersActReady
VAT status: Not VAT registered

18. Notices

Notices to us must be sent to legal@rentersactready.co.uk and, for notices of a legal nature, also to our registered office by post. Notices to you will be sent to the email address on your account.

19. Governing law and jurisdiction

These Terms and any dispute arising from them are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales. This does not affect any non-waivable right a consumer has to bring proceedings in the courts of their place of residence.

20. Third-party rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.

21. Severability and waiver

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force. A delay in enforcing a right is not a waiver of it.